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SHIPPING/ EXCHANGES

Porcelain will not be held responsible for conditions beyond our control such as delays, damaged and lost packages caused by the postal / courier service.

Do you ship globally?
Yes we do! Fill in the shipping country and city to calculate the total shipping costs during checkout.
All our international shipments are door-to-door delivery provided by DHL Express Worldwide with tracking available.
Please refer to your order confirmation email for more details.

 

What are your shipping rates?
Domestic shipping via local courier comes at a flat rate of $4.90 nett.
International shipping varies depending on country zones. The exact amount can be calculated during checkout.

How long will my orders take to reach me?
We try our best to process and pack your orders within 7 business days from receiving your order and payment. After that, we entrust our courier service to deliver these to your specified address. Please note that this might take longer during peak periods or festive seasons.
An email notification will be sent when the order has been shipped.

What’s your return / exchange policy?
We do not accept returns or exchanges unless the product you received is incorrect – in which case, we’re sorry!
If you received the incorrect product, drop us an email at admin@porcelain.com.sg. We’ll ensure the right one reaches you. Please return the unused product and we will issue an exchange. Returned products must be received at our office unopened/unused in original packaging and in resalable condition.

How can I edit my shipping address?
If you’ve entered an incorrect shipping address after confirming your order, please drop us an email at admin@porcelain.com.sg or a call at 6227 9692 as soon as you can. 

In the event that the package is returned to us due to the provision of an incorrect and/or insufficient address, a re-delivery fee will be charged and borne by the client.

Do you offer in-store pickups?
Yes, we do, and this is a bonus-add option for our clients because we love you!
But please bear in mind that while we want as much as you to get your hands on our products ASAP, we cannot fulfill pickups in-store within minutes (or even within the same day) of your online order. Our inventory for online orders come from another warehouse (not our stores!) … which means it takes time to pack and deliver them to us, and then from us to you (via our stores).

How long after my order must I wait to pick it up in-store?
In-store pickup is available at any of our store locations after 7 business days:

Porcelain, The Face Spa
15 Cantonment Road Singapore 089739
Opening Hours:
Monday – Friday, 11am to 10pm
Saturday, 9.30am to 8pm 
Sunday, 9.30am to 7pm

Porcelain Aesthetics
Orchard Gateway 277 Orchard Road #03-13 Singapore 238858
Opening Hours:
Monday – Friday, 11am to 9.30p
Saturday, 10am to 9pm
Sunday, 10.30am to 9pm

Porcelain Signatures
Tanjong Pagar Center 7 Wallich Street #01-02 Singapore 078884
Opening Hours:
Saturday, 9.30am to 8pm
Sunday, 9.30am to 7pm
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Cart

Aqua, Butylene Glycol, Undaria Pinnatifida (Wakame) Extract, Cucumis Sativus (Cucumber) Extract), Propylene Glycol, Glycerin, Aloe Barbadensis Leaf Juice, Biosaccharide Gum-1, Sodium PCA, Lactobacillus Ferment (Probiotic), Polyquarternium-51, Phenoxyethanol, Sambucus Nigra Flower (Elderflower) Extract, Sodium Hyaluronate, Hydrolyzed Hyaluronic Acid, Glycosaminoglycans, Xanthan Gum

Water, Propylene Glycol, Aloe Barbadensis Leaf Juice, Inulin, Glycerin, Xanthan Gum, Sodium PCA, Lippia Citriodora Leaf Extract, Prunus Persica (Peach) Fruit Extract, Phenoxyethanol, Leuconostoc (Radish Root) Ferment Filtrate, Sodium Benzoate, Alpha-Glucan Oligosaccharide, Butylene Glycol, Potassium Sorbate, Sodium Hyaluronate, Tasmannia Lanceolata (Mountain Pepper) Leaf Extract, Prunus Yedoensis (Yoshino Cherry) Leaf Extract, Calendula Officinalis Extract, Zinc Aspartate, Copper Aspartate, Magnesium Aspartate, Manganese Aspartate, Alcohol Denat, DMDM Hydantoin, Diazolidinyl Urea, Citric Acid, Ethylhexylglycerin

Aqua, Cyclopentasiloxane, Dimethiconol, Glycerin, 1,3-Butylene Glycol, Isohexadecane, Propylene Glycol, Ruscus Aculeatus Root Extract, Centella Asiatica Extract, Panthenol, Calendula Officinalis Flower Extract, Hydrolyzed Yeast Protein, Aesculus Hippocastanum (Horse Chestnut) Bark Extract, Glycerin, Ammonium Glycyrrhizate, PEG / PPG – 25/30 Copolymer, Glyceryl Monostearate, Orchid Extract, Leuconostoc / Radish Root Ferment Filtrate, Chamomilla Recutita (Matricaria) Flower, Sodium Hyaluronate, Tocopheryl Acetate, Dipotassium Glycyrrhizate, Parfum, Chamomilla Recutita Flower

Di Water, Aloe Vera Extract, Natto Extract, Natural Enzyme, Plant Pectin, Glucose Polymer, Acetic Acid (Vitamin E)

Glycerin, Sodium Lauroyl Methyl Isethionate (Coconut-derived), Cocamidopropyl Betaine (Coconut-derived), Sodium Methyl Oleoyl Taurate (Coconut-derived), Sodium Cocoyl Isethionate (Coconut-derived), Cetyl Betaine, Melaleuca Alternifolia (Tea-Tree) Leaf Oil, Aloe Barbadensis Leaf Extract, Ascorbic Acid (Vitamin C), Malic Acid (AHA), Salicylic Acid (BHA), Tocopherol (Vitamin E), Glycine Soja (Soybean) Oil, Cucumis Sativus (Cucumber) Fruit Extract, Salvia Officinalis (Sage) Leaf Extract, Polysorbate 20, Hydroxypropyl Methylcellulose, Disodium EDTA, Ethylhexylglycerin, Phenoxyethanol, Trisodium Ethylenediamine Disuccinate, Methylisothiazolinone, Sodium Hydroxide, Methylchloroisothiazolinone, Sodium Chloride, Fragrance

Water, Polyquaternium-51, Leuconostoc (Radish Root Ferment Filtrate), Licorice Extract P-U, Sebusoft™, Hamamelis Virginiana (Witch Hazel) Extract, AC. Net™, Willow Bark Extract, Solubilisant LRI™, Sodium Hyaluronate, Melaleuca Alternifolia (Tea Tree) Oil, Squalane, Theobroma Grandiflorum (Cupuacu) Seed Butter, Citrus Limon (Lemon) Fruit Extract, Niacin (Vitamin B3), Piper Nigrum (Pepper) Seed Oil.

Water (Aqua), Polysorbate 20, Aloe Barbadensis Leaf Juice, Hamamelis Virginiana (Witch Hazel) Bark/Leaf Extract, Ascorbic Acid, Panthenol, Tocopherol, Glycolic Acid, Lactic Acid, Sodium Hyaluronate, Sodium PCA, Hydrolyzed Glycosaminoglycans, Sea Salt, Menthol, Benzophenone-4, Fragrance, Disodium EDTA, Imidazolidinyl Urea, Methylchloroisothiazolinone, Methylisothiazolinone

Sodium Hyaluronate, Aqua, Butylene Glycol, Esculin, Glycerin, Potassium Thiocyanate, Lactoferrin, Lactoperoxidase, Glucose Pentaacetate, PEG-8, Caprylyl Glycol, Sodium Polyacrylate, Sebacic Acid, Imidazolidinyl Urea, Xanthan Gum, Melaleuca Alternifolia Oil

Active ingredients:
Octinoxate 5%
Titanium Dioxide 3.7%

Inactive ingredients:
Aluminium hydroxide, Aluminium Starch Octenylsuccinate, C12-15 Alkyl Benzoate, Cetyl Dimethicone, Cetyl PEG/PPG-10/1 Dimethicone, Chlorphenesin, Cyclopentasiloxane, Disodium EDTA, Ethylhexyl Stearate, Hexyl Laurate, Hydrogenated Castor Wax, Iron Oxides (CI 77492, 77491, 77499), Magnesium Sulfate, Microcrystalline Wax, Polyglyceryl-4 Diisostearate, Polyglyceryl-4 Isostearate, Polyhydroxystearate Sebacate, Polyglyceryl-3 Polydimethylsiloxyethyl Dimethicone, Stearic Acid, Titanium Dioxide (CI 77891), Triethoxysilylethyl Polydimethylsiloxyethyl Hexyl Dimethicone, Water (Aqua).

Aqua, 1,3-Butylene Glycol, Carbomer, Sodium Hyaluronate, Algae Extract, Soluble Collagen, Pseudoalteromonas Ferment Extract, Hydroxyproline, Ceramide 3, Sericin, Eyeliss™, Glycosaminoglycans, Phenoxyethanol, Ethylhexylglycerin, Dipotassium Glycyrrhizate, Acetyl Hexapeptide-8

Aqua, Butylene Glycol, Polyquaternium-51, Litchi Chinensis Sonn (Lychee) Seed, Ficus Carica (Fig) Fruit Extract, Sodium Hyaluronate, Imidazolidinly Urea, Methylparaben, DL-alpha-Tecopherol Acetate, Ceramide 3, Xanthum Gum, Carbomer

Water, Butylene Glycol, Decyl Glucoside, Glycerin, Cocamidopropyl Betaine, Aloe Barbadensis Leaf Juice, Xanthan Gum, Polyquarternium-10, Sodium PCA, 1, 2-Hexanediol, Lippa Citriodora (Lemon Verbana) Leaf Extract, Prunus Persica (Peach) Fruit Extract, Phenoxyethanol, Sodium Hyaluronate, Paeonia Suffruticosa (Peony) Root Extract, Allantoin, Ethylhexylglycerin, DMDM Hydantoin, Rosmarinus Officinalis (Rosemary) Leaf Oil, Salva Officinalis (Sage) Oil, Tasmannia Lanceolata (Mountain Pepper) Leaf Extract, Prunus Yedoensis (Yoshino Cherry) Leaf Extract, Diazolidinyl Urea, Potassium Sorbate, Sodium Benzoate, Alcohol Denat

Aqua, Jojoba Seed Oil, Butylene Glycol, Hyaluronic Acid, Cucumis Sativus (Cucumber) fruit extract, Sodium Hyaluronate, Ceramide 3, Tocopherol Acetate (Vitamin E), Pantotheic Acid (Vitamin B5), Rose Essential Oil, Corum 9807™, Allantoin, Dipotassium Clycyrrhizate, Zinc PCA, Natrol Hydroxyethylcellulose

Buy for $ 100.00 more and get free shipping