HELP & FAQ

How did Porcelain products come about?
Porcelain’s products are all in-house formulations based on constant interactions with our clients and rigorous R&D by our very founders. Besides our award-winning range of treatments that target a myriad of skin woes, our curated range of products are also steadily gaining recognition in the industry. Together, they are designed to be built into a holistic, personalized skincare experience for you.

What skin types are Porcelain products suitable for?
Our products are appropriate for all skin types, including normal, sensitive, dry, oily, acneic skin: they’re hypoallergenic, paraben-, alcohol- and mineral-oil free – and never tested on animals. Perfect for the tropical Asian climates, our products are designed to cleanse and hydrate skin no matter where you originally are from.

How can I find out more about a product?
You can read about our products on their individual product pages. If you have any other questions, drop us an email at admin@porcelain.com.sg.

Is there any difference in the products you offer online vs. in stores?
We miiiight have online exclusives from time to time (;

Are there any product reviews I can read before making a purchase?
We’re glad you asked! A new feature we have on our e-store is the ability for clients to leave a review. In the meantime, we’ve included some reviews on our individual product pages – left by those who love them.

Do you offer gift certificates?
We do, but they’re currently available only in physical form and can be purchased in-stores.

ORDER- & PAYMENT-RELATED QUERIES
While we will do all we can to ensure your order is delivered on time, Porcelain cannot be held responsible for conditions beyond our control such as delays, damaged and lost packages caused by the local or global courier service.

Do you accept international orders?
We currently only ship to Malaysia and the Philippines, but if you come from elsewhere and want to place an order, drop us an email at admin@porcelain.com.sg and we’ll see what we can do!

What payment methods do you accept?
We accept payments via Stripe and Paypal.

SHIPPING-RELATED QUERIES
Please refer to our Shipping, Returns & Exchanges section for more information

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Cart

Aqua, Butylene Glycol, Undaria Pinnatifida (Wakame) Extract, Cucumis Sativus (Cucumber) Extract), Propylene Glycol, Glycerin, Aloe Barbadensis Leaf Juice, Biosaccharide Gum-1, Sodium PCA, Lactobacillus Ferment (Probiotic), Polyquarternium-51, Phenoxyethanol, Sambucus Nigra Flower (Elderflower) Extract, Sodium Hyaluronate, Hydrolyzed Hyaluronic Acid, Glycosaminoglycans, Xanthan Gum

Aloe Vera Gel, St. John’s Blossoms extract, Arnica Blossoms extract, Calendula Blossoms extract, Xanthum Gum, Chlorophyll, Sodium PCA, Guar Gum, Pheno-exyethanol, Fragrant Oils, Potassium Sorbate, Soduim Benzoate, Citric Acid

Aqua, Cyclopentasiloxane, Dimethiconol, Glycerin, 1,3-Butylene Glycol, Isohexadecane, Propylene Glycol, Ruscus Aculeatus Root Extract, Centella Asiatica Extract, Panthenol, Calendula Officinalis Flower Extract, Hydrolyzed Yeast Protein, Aesculus Hippocastanum (Horse Chestnut) Bark Extract, Glycerin, Ammonium Glycyrrhizate, PEG / PPG – 25/30 Copolymer, Glyceryl Monostearate, Orchid Extract, Leuconostoc / Radish Root Ferment Filtrate, Chamomilla Recutita (Matricaria) Flower, Sodium Hyaluronate, Tocopheryl Acetate, Dipotassium Glycyrrhizate, Parfum, Chamomilla Recutita Flower

Di Water, Aloe Vera Extract, Natto Extract, Natural Enzyme, Plant Pectin, Glucose Polymer, Acetic Acid (Vitamin E)

Water (Aqua), Ammonium Lauryl Sulfate, Lauramidopropyl Betaine, Glycerin, Cetyl Betaine, Lauramide DEA, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Cucumis Sativus (Cucumber) Extract, Salvia Officinalis (Sage) Leaf Extract, Aloe Barbadensis (Aloe Vera) Leaf Juice, Fragrance (Parfum), Tocopherol (Vitamin E), Citric Acid, Malic Acid, Salicylic Acid, Polysorbate 20, Methylchloroisothiazolinone, Methylisothiazolinone, Methylparaben, Propylparaben, Caramel.

Water, Polyquaternium-51, Leuconostoc (Radish Root Ferment Filtrate), Licorice Extract P-U, Sebusoft™, Hamamelis Virginiana (Witch Hazel) Extract, AC. Net™, Salix Alba (Willow) Bark Extract, Solubilisant LRI™, Sodium Hyaluronate, Melaleuca Alternifolia (Tea Tree) Oil, Squalane, Theobroma Grandiflorum (Cupuacu) Seed Butter, Citrus Limon (Lemon) Fruit Extract, Niacin (Vitamin B3), Piper Nigrum (Pepper) Seed Oil.

Water (Aqua), Polysorbate 20, Aloe Barbadensis Leaf Juice, Hamamelis Virginiana (Witch Hazel) Bark/Leaf Extract, Ascorbic Acid, Panthenol, Tocopherol, Glycolic Acid, Lactic Acid, Sodium Hyaluronate, Sodium PCA, Hydrolyzed Glycosaminoglycans, Sea Salt, Menthol, Benzophenone-4, Fragrance, Disodium EDTA, Imidazolidinyl Urea, Methylchloroisothiazolinone, Methylisothiazolinone

Sodium Hyaluronate, Aqua, Butylene Glycol, Esculin, Glycerin, Potassium Thiocyanate, Lactoferrin, Lactoperoxidase, Glucose Pentaacetate, PEG-8, Caprylyl Glycol, Sodium Polyacrylate, Sebacic Acid, Imidazolidinyl Urea, Xanthan Gum, Melaleuca Alternifolia Oil

Active ingredients:
Octinoxate 5%
Titanium Dioxide 3.7%

Inactive ingredients:
Aluminium hydroxide, Aluminium Starch Octenylsuccinate, C12-15 Alkyl Benzoate, Cetyl Dimethicone, Cetyl PEG/PPG-10/1 Dimethicone, Chlorphenesin, Cyclopentasiloxane, Disodium EDTA, Ethylhexyl Stearate, Hexyl Laurate, Hydrogenated Castor Wax, Iron Oxides (CI 77492, 77491, 77499), Magnesium Sulfate, Microcrystalline Wax, Polyglyceryl-4 Diisostearate, Polyglyceryl-4 Isostearate, Polyhydroxystearate Sebacate, Polyglyceryl-3 Polydimethylsiloxyethyl Dimethicone, Stearic Acid, Titanium Dioxide (CI 77891), Triethoxysilylethyl Polydimethylsiloxyethyl Hexyl Dimethicone, Water (Aqua).

Aqua, 1,3-Butylene Glycol, Carbomer, Sodium Hyaluronate, Algae Extract, Soluble Collagen, Pseudoalteromonas Ferment Extract, Hydroxyproline, Ceramide 3, Sericin, Eyeliss™, Glycosaminoglycans, Phenoxyethanol, Ethylhexylglycerin, Dipotassium Glycyrrhizate, Acetyl Hexapeptide-8

Aqua, Butylene Glycol, Polyquaternium-51, Litchi Chinensis Sonn (Lychee) Seed, Ficus Carica (Fig) Fruit Extract, Sodium Hyaluronate, Imidazolidinly Urea, Methylparaben, DL-alpha-Tecopherol Acetate, Ceramide 3, Xanthum Gum, Carbomer

Water, Butylene Glycol, Decyl Glucoside, Glycerin, Cocamidopropyl Betaine, Aloe Barbadensis Leaf Juice, Xanthan Gum, Polyquarternium-10, Sodium PCA, 1, 2-Hexanediol, Lippa Citriodora (Lemon Verbana) Leaf Extract, Prunus Persica (Peach) Fruit Extract, Phenoxyethanol, Sodium Hyaluronate, Paeonia Suffruticosa (Peony) Root Extract, Allantoin, Ethylhexylglycerin, DMDM Hydantoin, Rosmarinus Officinalis (Rosemary) Leaf Oil, Salva Officinalis (Sage) Oil, Tasmannia Lanceolata (Mountain Pepper) Leaf Extract, Prunus Yedoensis (Yoshino Cherry) Leaf Extract, Diazolidinyl Urea, Potassium Sorbate, Sodium Benzoate, Alcohol Denat

Aqua, Jojoba Seed Oil, Butylene Glycol, Hyaluronic Acid, Cucumis Sativus (Cucumber) fruit extract, Sodium Hyaluronate, Ceramide 3, Tocopherol Acetate (Vitamin E), Pantotheic Acid (Vitamin B5), Rose Essential Oil, Corum 9807™, Allantoin, Dipotassium Clycyrrhizate, Zinc PCA, Natrol Hydroxyethylcellulose

Buy for $ 250.00 more and get free shipping