HELP & FAQ
How did Porcelain products come about?
Porcelain’s products are all in-house formulations based on constant interactions with our clients and rigorous R&D by our very founders. Besides our award-winning range of treatments that target a myriad of skin woes, our curated range of products are also steadily gaining recognition in the industry. Together, they are designed to be built into a holistic, personalized skincare experience for you.
What skin types are Porcelain products suitable for?
Our products are appropriate for all skin types, including normal, sensitive, dry, oily, acneic skin: they’re hypoallergenic, paraben-, alcohol- and mineral-oil free – and never tested on animals. Perfect for the tropical Asian climates, our products are designed to cleanse and hydrate skin no matter where you originally are from.
How can I find out more about a product?
You can read about our products on their individual product pages. If you have any other questions, drop us an email at email@example.com.
Is there any difference in the products you offer online vs. in stores?
We miiiight have online exclusives from time to time (;
Are there any product reviews I can read before making a purchase?
We’re glad you asked! A new feature we have on our e-store is the ability for clients to leave a review. In the meantime, we’ve included some reviews on our individual product pages – left by those who love them.
Do you offer gift certificates?
We do, but they’re currently available only in physical form and can be purchased in-stores.
ORDER- & PAYMENT-RELATED QUERIES
While we will do all we can to ensure your order is delivered on time, Porcelain cannot be held responsible for conditions beyond our control such as delays, damaged and lost packages caused by the local or global courier service.
Do you accept international orders?
We currently only ship to Malaysia and the Philippines, but if you come from elsewhere and want to place an order, drop us an email at firstname.lastname@example.org and we’ll see what we can do!
What payment methods do you accept?
We accept payments via Stripe and Paypal.
Please refer to our Shipping, Returns & Exchanges section for more information